At Fusion Bar, we are committed to delivering the highest quality psilocybin products, including our premium mushroom chocolate bars and mushroom gummies. Customer satisfaction is at the core of our values, and we strive to ensure that every purchase meets your expectations. However, we understand that sometimes issues arise, and we are here to help with our clear and comprehensive return policy.

Please carefully review our return policy below. This policy complies with the standards set by Google Merchant Shop and aims to provide transparency and peace of mind for all our customers.

1. Eligibility for Returns

We accept returns for the following reasons:

  • Damaged Products: If your Fusion Bar product arrives damaged, please contact us immediately to resolve the issue.
  • Defective Products: In rare cases where a product is defective, we will work with you to arrange a return or exchange.
  • Incorrect Orders: If you receive the wrong product, we will correct this as quickly as possible by offering a replacement or refund.

Due to the nature of our products, we do not accept returns for any other reason, including changes of mind, as our psilocybin products are consumable items that cannot be resold once opened.

Important:

  • Products must be unused, unopened, and in their original packaging to qualify for a return.
  • All returns must be initiated within 30 days of the delivery date.

2. Damaged or Defective Products

We take every measure to ensure your order arrives in perfect condition, but if your product arrives damaged or is defective, we will gladly replace it or offer a refund. Here’s how to initiate a return in such cases:

Steps for Returning a Damaged or Defective Product:

  1. Contact Customer Support: Email our customer support team at [email protected] within 48 hours of receiving your order. Please include the following information:
    • Order number
    • Description of the issue
    • Photographic evidence of the damaged or defective product and packaging
  2. Evaluation: Our customer service team will review the information provided and respond within 2 business days with instructions on how to proceed.
  3. Replacement or Refund: If the damage or defect is confirmed, we will offer you a choice between:
    • A replacement of the same product (shipped at no additional cost to you)
    • A full refund for the purchase price
  4. Return Shipping: If a return is required, we will provide a prepaid return label. You will not be responsible for return shipping costs in these cases.

3. Incorrect Orders

If you receive an incorrect product, please notify us immediately so we can correct the error. The steps for returning an incorrect order are similar to those for damaged or defective products:

  1. Contact Customer Support: Reach out to [email protected] within 48 hours of delivery with:
    • Your order number
    • A description of the incorrect item(s)
    • A photograph of the incorrect item(s) received
  2. Resolution: Once we verify the mistake, we will provide you with a prepaid return shipping label. You will not be responsible for any shipping costs, and we will either:
    • Send the correct item(s) to you at no additional cost
    • Offer a full refund for the incorrect item(s)
  3. Return Condition: Please note that the incorrect product must be returned in its unopened, unused, and original packaging to qualify for a replacement or refund.

4. Refunds

Refunds are processed once the returned item is received and inspected. If approved, the refund will be issued to the original payment method. Please allow up to 7 business days for the refund to appear on your account, depending on your bank or credit card provider.

Refunds will only be issued for:

  • Damaged or defective products
  • Incorrect orders

Refunds will not be issued for products returned due to a change of mind or any issues outside of those mentioned above.

Important Refund Information:

  • Shipping costs (if applicable) are non-refundable unless the return is due to our error (damaged, defective, or incorrect product).
  • For products purchased using a promotional code or discount, refunds will reflect the amount paid after discounts.

5. Exclusions and Non-Returnable Products

Due to the consumable nature of psilocybin products, Fusion Bar does not accept returns for any of the following reasons:

  • Products that have been opened or used
  • Products purchased over 30 days ago
  • Changes of mind or dissatisfaction with product effects (psilocybin effects may vary from person to person)
  • Products without a valid proof of purchase

We do not accept returns for products purchased through third-party vendors. For returns related to such purchases, please contact the original vendor directly.

6. Reshipping Policy

If your product is damaged during transit or fails to arrive due to shipping errors, we will reship the order at no additional cost to you. Please contact us as soon as possible with your order number and shipping details to resolve the issue.

Steps for Reshipping:

  1. Contact us at [email protected] with your order number and details about the issue.
  2. We will verify the shipping error or damage and arrange for reshipment within 2 business days.
  3. The reshipment will be expedited where possible.

7. How to Initiate a Return or Refund

To initiate a return or request a refund, please follow these steps:

  1. Contact us via email at [email protected].
  2. Provide the necessary documentation, including your order number and proof of damage/defect/incorrect order.
  3. Our customer service team will review your request and respond with instructions within 2 business days.

8. Contact Information

For all return and refund requests, please contact us at:

Fusion Bar Support Team
Email: [email protected]
Customer Service Hours: Monday to Friday, 9 AM – 5 PM PST

At Fusion Bar, we value your business and are dedicated to providing the best possible experience. If you have any questions or concerns regarding this return policy or your order, please do not hesitate to reach out to us.

9. Changes to the Return Policy

Fusion Bar reserves the right to update or modify this return policy at any time. Any changes will be reflected on this page, and it is the customer’s responsibility to review the policy periodically. Your continued use of our website and services following any changes indicates your acceptance of the updated policy.